Shipping Policy

Shipping Policy

Magic Moon Tattoo Supply USA is a DBA of Europe's Best Brands Tattoo Supply. This policy applies to all orders placed on magic-moon-usa.com.

Where we ship
We ship to addresses within the United States. We currently do not ship to PO Boxes, APO or FPO addresses. A physical address is required.

Processing time
In-stock orders are processed and shipped within 2 business days (Monday–Friday, excluding U.S. holidays). Orders placed on weekends or holidays are processed the next business day.

Shipping methods and costs
All orders ship via UPS from our warehouse in Sparks, Nevada. Shipping costs are based on the total weight of your order and your delivery address, and are calculated at checkout before you pay. You can choose from the available UPS services (e.g. UPS Ground) at checkout.
Delivery times are estimates provided by UPS and are not guaranteed.

Order tracking
Once your order ships, you will receive a confirmation email with a UPS tracking number.

Damaged or lost packages
If your package arrives damaged or does not arrive within the estimated delivery time, please contact us at [order@magic-moon-usa.com] within [7] days of the expected delivery date. We will file a claim with UPS and arrange a replacement or refund once the claim is resolved.

Sales tax
Sales tax is collected where applicable based on the shipping address. Wholesale customers with a valid resale certificate may be exempt.

Questions?
Contact us at [order@magic-moon-usa.com] or [+1 833-894-9799].