Refund Policy

Refund Policy
Last updated: September 28, 2026

This Refund Policy is provided by Europe's Best Brands Tattoo Supply, doing business as Magic Moon Tattoo Supply USA ("we," "us," "our"), and applies to all purchases from magic-moon-usa.com.

Return window
You may return eligible items within 30 days of the delivery date.

Eligible items
To be eligible for a return, items must be:

  • unused, unopened and in new condition
  • returned in their original packaging with all accessories and documentation

Non-returnable items
For hygiene and safety reasons, the following items cannot be returned unless they are defective or we sent the wrong item:

  • opened or used tattoo needles and cartridges
  • opened or used tattoo inks
  • opened gloves and hygiene products
  • customized items and closeout items
  • [books]

How to return an item
You can return eligible items in one of two ways:

  • In store (free): Bring the item and your order number to our store at 10 Greg Street, Unit 170, Sparks, NV 89431 during our business hours. No return shipping costs apply.
  • By mail: Email us at order@magic-moon-usa.com with your order number, the item(s) you want to return, their condition and the reason for the return. We respond within 1 business day (Monday–Friday, excluding U.S. holidays). If your return is approved, we will send you a Return Authorization (RA) and the return address. Returns sent without an RA may be delayed or refused.

Return shipping
For returns by mail, you are responsible for arranging and paying for return shipping, unless the item is defective or we sent the wrong item. Please pack items securely in a sturdy box with padding. We are not responsible for items damaged in return transit due to improper packaging.

Refund or store credit: your choice
Once we receive and inspect your return, we process it within 3–5 business days and notify you by email. You can choose between:

  • a refund to your original payment method, or
  • store credit for the item price.

There is no restocking fee. Original shipping costs are non-refundable, except for defective or incorrect items.

Exchanges
We accept exchanges for eligible items. Return the item in store or by mail as described above and let us know which item you would like instead. If the new item has a different price, we will refund or charge the difference.

Defective, damaged or incorrect items
If you receive a defective, damaged or incorrect item, please email order@magic-moon-usa.com within 7 days of delivery with your order number and photos of the item and packaging. We will cover return shipping and send a replacement or issue a full refund, at your choice.

Tattoo machines and equipment
Equipment includes tattoo machines, foot switches, power supplies, battery packs and thermal copiers.

  • You have 48 hours after delivery to check equipment for defects. If a defect is found within this period, we will replace the item once the original has been returned.
  • After 48 hours, defects are handled under the applicable warranty (see our Terms of Sale). For third-party brands, the manufacturer's warranty applies; we will contact the manufacturer on your behalf and keep you updated.

Contact
Magic Moon Tattoo Supply USA, a DBA of Europe's Best Brands Tattoo Supply
10 Greg Street, Unit 170, Sparks, NV 89431
order@magic-moon-usa.com | +1 833-894-9799